Customer Relationship Assistant

  • Full Time
  • Birmingham
  • £10.00 per hour

Aligra

We are currently recruiting for a temporary Customer Relationship Assistant, to provide comprehensive Account, Business, and Management support to the Account Manager and Customer Service Manager. Delivering exceptional levels of service and building relationships between our client and their customers.

Duties include;

  • Act as a dedicated point of contact for complex/at-risk customers to enhance/rebuild customer relationships.
  • Manage & respond to all direct customer communication, complex/at-risk customers, via telephone and email effectively and efficiently.
  • Collate feedback from Drivers and OPDs regarding customer issues/observations and report back to the Account Manager in a timely manner.
  • Coordinate and ensure account management actions, from visits/calls/emails.
  • Manage revenue generation workstreams, liaising with Operations and Service teams with the regular publication of revenue & discounting statistics for the site to the General Manager & Customer Service Manager.
  • Provide timely, accurate, and financial monthly reports and analysis for General Manager & Customer Service Manager.
  • Analyse lost business and complaint management data – ability to see the bigger picture, and identify key issues/trends.
  • Manage outstanding journals to ensure timely resolution, revenue generation and discount approvals as required.
  • Provide subject matter advice, support and training as required.
  • Support development of new tools and reports.
    Participate in and support continuous improvement projects/workstreams

The successful candidate will have;

  • Management skills
  • Customer and solution focussed
  • Good attention to detail and ability to analyse data and interpret the information effectively to continuously improve the department/team
  • Excellent working knowledge of Microsoft Office, Excel & Dynamics Excellent communication skills both verbal and written
  • Ability to work on own initiative and to deadlines
  • Strong analytical skills

If you are interested in this position, please apply today with the chance to start immediately or contact our Hinckley branch on 01455 348038 for further information.

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