HR Administrator

  • Full Time
  • Temporary
  • Solihull
  • £11.30 per hour

Aligra

We are currently recruiting for a temporary Administrator, with previous HR experience for our market leading client based in Solihull, however the role allows for home working 3 days per week. The role is due to last around 3-6 months, and is Monday to Friday 08:30 – 17:00. There are permanent opportunities for successful candidates!

The role will be reporting directly to the HR Advisor and HR Head of Operations.

Duties include;

  • Creating Employment and Financial employee references and answer any questions our customers have.
  • Provide excellent customer service on all administrative guidance on transactional and HR related queries.
  • Demonstrate a high level of empathy and patience using the customer first approach.
  • Make outbound contact with the customers to assist in resolution of queries or an employee life cycle event.
  • Capture and track all interactions with customers on the CRM system, updating regularly and storing all the documents in personnel files.
  • Understands the expectations of customers and delivers service that meets and exceeds customer’s needs within policy guidelines. Identifies and escalates issues that impact the delivery of quality service.
  • Follows through on customer commitments and takes responsibility to achieve results. Maintains the appropriate level of process knowledge, customer satisfaction, and quality metrics. Utilises all available knowledge sources, procedures and tools available to maintain a level of professionalism.

The successful candidate will;

  • Have excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative, this must be via telephone, face to face and via email.
  • Be capable of managing time effectively in order to complete heavy workload and meet deadlines, as well as working well under pressure and in a fast paced environment
  • Ability to problem solve and evaluate customers’ needs
  • Have experience of working to KPIs and targets
  • Knowledge & experience of records management and information legislation
  • Good knowledge of working in an electronic environment essential
  • Proactive, resourceful and efficient, with a high level of professionalism and confidentiality
  • Strong knowledge of MS Office, including Word, Excel, and Outlook
  • Have previous experience using SAP

If you are interested in this position, please apply today with the chance to start immediately or contact our Hinckley branch on 01455 348038 for further information.

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