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WORK FOR US
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Work for us

As part of Aligra’s continual improvement and growth plan we are excited to be seeking incredible individuals to join our team!

We’re an award-winning agency of choice for the transport, logistics, automotive and professional & executive sectors. Having recently celebrated our 15 year anniversary, we’re known for providing a fantastic blend of professionalism, passion and commitment.

Click here to view our latest roles.

Customer Service Co-ordinator

AligraIcon - Aligra.co.uk
  • Permanent
  • Swindon
  • 23,880  / Year

Aligra Swindon

Our client in Swindon is looking for a Customer Service Co-ordinator. This is a permanent position starting immediately for the right candidate.

Duties:

  • Account Management – build and maintain relationship with customer accounts as allocated.
  • Process all customer orders including water, exchanges, Sanitisation requests, Salt etc. State name to ensure that there is a reference point.
  • Input all orders onto system and print ensuring all are allocated into the corresponding tray.
  • Route call customer’s daily, amending deliveries as required.
  • All orders processed accurately and ensure an audit trail is available.
  • Respond and resolve all customer requests and queries in a timely manner and within the agreed timescales, taking ownership of these queries.
  • Print copy invoices and POD’s if requested.
  • Ensure all Special deliveries” are delivered and completed within the agreed timescales and update the customers prior to a delivery being missed.
  • Ensure all drivers headhelds are uploaded / downloaded daily.
  • Responsible for maintaining and working with drivers on your designated routes on a daily basis.
  • Perform all administration tasks accurately and on time in accordance with procedures.
  • Work closely with colleagues throughout the business on a daily basis.
  • Able to identify customer needs and report sales opportunities when required.

Requirements:

  • Work on own initiative as well as part of the team
  • Ability to take ownership of customer queries and accounts.
  • Excellent telephone and communication skillsExcellent planning and organising skills
  • Ability to proactively manage a varied an demanding workload
  • Good eye and keen attention for detail.
  • Excellent customer service skills and ability to cope well under pressure.

Knowledge:

  • Good understanding of the routes and geographical areas.
  • An understanding of the products and services available.
  • Previous customer service experience.

Pay: 

  • Salary £23,880

Hours:

  • 8.30am-17:00pm
  • Monday to Friday

If you are interested in this position, please apply today or contact our Swindon branch on 01793 512635 and ask for Shannon for further information

Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive & Engineering, Driving & Industrial, Hospitality and Professional & Executive sectors.

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