Tilbury
Customer Service Executive
Location: Tilbury, Essex
Hours: Monday – Friday, 9:00 – 17:00
Salary: Competitive, based on experience
Aligra is excited to recruit on behalf of our esteemed client for the position of Customer Service Executive in Tilbury. This is a full-time role offering a fantastic opportunity to work within the dynamic and fast-paced freight forwarding industry. Once trained and confident in the role, there is the potential for a working-from-home option, which will be discussed between you and your line manager.
Role Requirements:
- Minimum of 2 years’ experience in shipping, sea, air, and road freight forwarding.
- Strong knowledge of the global freight industry.
- Excellent attention to detail.
- Strong communication skills and a friendly personality.
- Proficient in Microsoft Word, Excel, and Outlook.
- A collaborative and dynamic team player.
- Excellent English and Maths skills.
Job Responsibilities:
- Liaising with Agents and Customers: You will act as the primary point of contact, ensuring seamless communication between agents, customers, and the company.
- Your ability to maintain strong relationships and offer exceptional customer service will be crucial.
Providing Quotations: - You will be responsible for preparing and providing detailed and accurate quotations to customers and agents.
- This involves understanding their requirements thoroughly and offering competitive pricing.
Booking New Shipments: - You will manage the booking process for new shipments, ensuring all necessary documentation and information is accurate and up-to-date. This includes sea, air, and road freight for both import and export.
Managing Cross-Trade Shipments: - You will oversee the coordination and management of cross-trade shipments, ensuring timely and efficient delivery across various regions.
Handling Invoicing: - You will be in charge of processing invoices related to shipments, addressing any discrepancies, and ensuring timely billing
As the freight industry continues to evolve, the responsibilities of this role may adapt accordingly to meet new challenges and opportunities.
Why Join Aligra’s Client? Our client offers a competitive salary package and the opportunity to work within a progressive company that values its employees. You will be part of a dynamic team where your contributions are recognised and career growth is encouraged.
Key Skills and Attributes:
- Attention to Detail: Your meticulous approach ensures accuracy in quotations, bookings, and invoicing.
Communication Skills: Your ability to communicate effectively with agents and customers is paramount. - Team Player: You thrive in a collaborative environment and contribute positively to team dynamics.
- Technical Proficiency: You are skilled in using Microsoft Word, Excel, and Outlook, which are essential for your day-to-day tasks.
- Industry Knowledge: Your extensive understanding of the global freight industry sets you apart.
Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive and Engineering, Driving and Industrial, Hospitality and Professional and Executive sectors.