Client Support Coordinator

Our client in Swindon is currently looking for a Client Services Logistics Coordinator who will be responsible for managing customer orders and ensuring the efficient and accurate coordination of deliveries, both within the UK and internationally.

This will be a permanent role upon successful interview.

The role bridges communication between customers, suppliers, freight partners, and internal teams (sales, warehouse, and administration), ensuring timely, cost-effective, and compliant logistics operations.

Key Duties;

Order & Customer Management

• Receive, process, and confirm customer orders via phone and email.
• Ensure accuracy of order details, prices, and delivery information.
• Maintain professional communication with customers regarding order status, delays, or technical queries.
• Liaise with the Sales team where clarification or technical checks are required before confirming orders.

Transport & Logistics Coordination

• Organise and schedule shipments for both UK and international deliveries using approved freight partners.
• Liaise with suppliers, carriers, and freight forwarders to obtain quotes, confirm bookings, and monitor progress.
• Track shipments and communicate any potential delays or delivery issues promptly.
• Prepare and check all shipping documentation (invoices, packing lists, bills of lading, customs forms).
• Ensure compliance with UK and international customs requirements.

Inventory & Warehouse Liaison

• Work closely with the Warehouse and Operations team to coordinate stock availability and dispatch schedules.
• Support warehouse colleagues as required with documentation, labelling, or occasional FLT operations to meet tight dispatch deadlines.
• Assist in maintaining accurate stock records through the Sage 50 system and Excel tracking sheets.

Cost & Reporting

• Monitor and record transport and logistics costs.
• Identify cost-saving opportunities where appropriate.
• Prepare regular reports on shipping activity, delivery performance, and supplier reliability

Communication & Collaboration

• Maintain close communication with Sales, Technical, and Administration teams to ensure smooth order flow.
• Proactively share relevant updates with customers and colleagues to avoid confusion or duplication.
• Escalate unusual customer requests or potential errors to management before acting.

Health, Safety, and Compliance

• Follow all company Health & Safety policies while in the office or warehouse.
• Ensure that transport and packaging documentation meets our client’s quality and safety standards.

Requirements;

• Excellent communication and customer service skills.
• Strong organisational and time-management abilities.
• Attention to detail and accuracy in documentation.
• Ability to prioritise tasks and work under time pressure.
• Familiarity with Sage 50 (or similar ERP system), Excel, and Outlook.
• Understanding of UK and international freight regulations.
• Problem-solving mindset and willingness to seek guidance when unsure.

Shift;

• Monday to Friday
• 08:00AM – 16:30PM or 09:00AM to 17:30PM

Pay;

• £25,000 – £30,000 Per annum

If you are interested in this position, please apply today, or contact our Swindon branch on 01793 512635 for further information.

Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive & Engineering, Driving & Industrial, Hospitality and Professional & Executive sectors