Aligra Hinckley
Job Summary
Technical Support Specialist – Coventry
Are you an experienced IT professional eager to support cutting-edge technology in a fast-paced, global logistics environment? This role offers excellent career progression, a collaborative culture, and opportunities to develop your technical skills across diverse IT environments.
In this role you will be responsible for providing first and second level support for end device equipment (laptops, desktops, printers, barcode scanners), as well as implementing standards as established by the system and network engineering teams in relation to planning and supporting the site.
Why you’ll love this role:
- Competitive salary of £36,000–£37,000 pro rata with a 6-month fixed term contract
- A supportive, inclusive workplace culture that values your growth
- Opportunities for professional development and industry certifications
- Exposure to diverse IT environments including desktop, network, and server support
- Work alongside passionate teams driving innovation in logistics technology
Key responsibilities include:
- Deliver first and second level support for laptops, desktops, printers, barcode scanners, and mobile devices
- Assist System and Network Engineering teams with diagnostics, documentation, and troubleshooting of desktops, WAN, LAN, and servers
- Participate in a global on-call rotation, responding within 10 minutes to ensure minimal downtime
- Support change, incident, and problem management processes, escalating issues to appropriate teams as necessary
- Provide onsite support during new site launches and hardware refresh projects
- Create/update work instructions for new tasks or as the steps for existing tasks are modified, ensures all documentation is in the proper format and is stored in the location identified by the TSS team lead
What we’re looking for:
- A computer science qualification or equivalent technical training and certifications
- The ability to work within a busy environment with a positive approach and maintain a high degree of confidentiality
- Strong communication skills, able to liaise effectively with IT colleagues, business leaders, and auditors
- Excellent organisational skills with a keen eye for detail and a methodical approach to problem-solving
- Solid understanding of desktop hardware, operating systems, networks, and server environments
- Motivated to take your career to the next level within a forward-thinking company
Aligra has been established since 2007 and partners with some of the UK’s leading logistics companies. We specialise in recruitment across Automotive & Engineering, Driving & Industrial, Hospitality, and Professional & Executive sectors.
Technical Support Specialist role based in Coventry, providing 1st and 2nd line support for end-user devices in a global logistics environment. Pay is £36,000–£37,000 pro rata on a 6-month fixed-term contract, with participation in a global on-call rota (10-minute response).
- £36
- 000–£37
- 000 pro rata salary
- 6-month fixed-term contract
- Coventry-based IT support role
- 1st and 2nd line support for laptops desktops printers barcode scanners and mobile devices
- Global on-call rotation with 10-minute response time
- Exposure to desktop network and server support
- Involvement in site launches and hardware refresh projects
- Opportunities for development and industry certifications
- Supportive inclusive culture with progression
You’ll join a collaborative, inclusive team supporting modern logistics technology where your impact is visible every day. With exposure across desktop, network and server environments plus training and certification opportunities, it’s a strong step for building long-term progression. The role offers stability through a fixed-term contract and varied projects like site launches and hardware refreshes to keep your work interesting.