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Out of hours provision keeps Dhollandia customers moving

A leading tail lift manufacturer says its out-of-hours call centre provider is helping to maintain high levels of customer service for its client base.

Dhollandia Tail Lifts UK is one the country’s leading tail lift and ramp manufacturers, providing lifts for trucks, vans and minibuses with lifting capacities from 350kg to 9t. With many of its products used by the logistics sector, Dhollandia must provide round-the-clock emergency repair services.

TNS 365 provides the Huntingdon-based company with out-of-hours call centre services from 5pm to 8.30am on weekdays and all weekend, plus full coverage during Dhollandia UK’s annual two-week shutdown over Christmas.

Adrian Pepper, after sales manager for Dhollandia UK said: “We have used them for a long time. We were one of their first customers and the service from TNS 365 has always been excellent. One of the most important factors in this business is doing the right thing by your customers. Dollandia products are very reliable and rarely fail due to the build quality, but when something does go wrong you are measured by how quickly you put it right.

“The bottom line is they help our clients get their vehicles back on the road quickly and with the minimum of fuss. I can go to bed at night knowing that I won’t get woken up in the early hours with a problem, because TNS 365 will have handled it.”

Dhollandia Tail Lifts UK has a nationwide network of more than 1,300 approved service technicians across its 60-plus agents and when calls come in out of hours, TNS 365 assigns call-outs to the one which is best positioned for the task in hand. If needed, TNS also has its own engineers and repair agents to fulfil jobs, so attendance is foremost for the end user.

“We have grown our business from hundreds of lifts to many thousands per year, meaning the number of products out there has increased accordingly,” added Adrian. “TNS 365 has grown with us and provides a high level of service. I have recommended TNS 365 to many companies over the years and will continue to do so.”

Founded by Adam Drake, TNS 365 is a specialist in call centre provision and offers its own commercial vehicle and trailer breakdown repair solutions.

Adam said: “Longstanding customers like Dhollandia are the best endorsement we could possibly ask for. They have trusted us to look after their customers for many years as their company has grown impressively, and we’re always proud to support them.”

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