Aligra Swindon
We are seeking an organised individual to join our clients operations team in an entry-level to junior Administration role supporting one of their departments.
This positions is ideal for someone early in their career (or someone with limited experience) who is eager to develop and grow within a customer focused environment.
You will play a key role in ensuring the smooth day to day coordination of customer service, spare parts and field activities, working closely with the manager of both departments.
Customer Service & Communication
- Answer incoming phone calls and direct enquiries professionally
- Monitor shared inboxes and respond to customer queries in a timely manner
- Act as a first point of contact for service-related enquiries
- Maintain a positive and professional company image at all times
Sales & Administration Support
- Prepare customer quotations for service work and spare parts
- Process customer orders accurately and efficiently
- Raise internal documentation and maintain accurate records
- Assist in tracking ongoing jobs and customer requests
Engineering Support Coordination
- Prepare job packs and documentation for Field Service Engineers
- Coordinate spare parts and work requirements ahead of site visits
- Liaise with engineers to ensure they have the required information and materials
- Support scheduling and planning activities when required
Team Support & Cover
- Provide administrative support to both the Engineering Manager and Spare Parts Manager
- Occasionally cover key duties during staff absence (e.g. holidays, sickness)
- Assist with general office tasks where necessary
Skills & Experience
Essential:
- Strong organisational skills with attention to detail
- Confident communication skills (both phone and email)
- Good IT skills (Microsoft Office – Outlook, Excel, Word)
- Ability to prioritise tasks and work in a fast-paced environment
- Positive attitude and willingness to learn
Desirable:
- Previous experience in an office, admin, or customer service role
- Interest in engineering or technical environments
- Experience working with quotations or order processing systems
What We Offer
- Opportunity to develop within a growing engineering-focused business
- Exposure to multiple departments and business processes
- Supportive team environment
- On-the-job training and development
- Future Progression Opportunities
This role offers clear progression opportunities into:
- Engineering Coordination
- Spare Parts Management
- Operations / Service Management roles
Benefits: Include
- Private medical insurance
- Free on site parking
Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive & Engineering, Driving & Industrial, Hospitality and Professional & Executive sectors
Entry-level to junior Administrator role supporting customer service, spare parts and field service coordination within an engineering-focused business. Contract type, location, pay rate and shift pattern are not stated in the advert. You’ll handle calls and emails, prepare quotes and orders, and support engineers with job packs and planning.
- Entry-level to junior admin opportunity
- Customer service by phone and email
- Prepare quotations and process customer orders
- Support field service engineers with job packs and documentation
- Work across customer service and spare parts teams
- On-the-job training and development
- Private medical insurance
- Free on-site parking
- Clear progression routes into engineering coordination and operations
This is a great first step into a customer-focused, engineering environment where you’ll learn fast and gain exposure to multiple departments. You’ll be supported with on-the-job training and have clear progression paths into engineering coordination, spare parts management or operations and service management.